FAQ

Yes, we ship all products to most continents and countries across the world. You can order online and the order will be shipping to your home door by the most trustworthy shipping couriers with a tracking code number. we will still follow up with you until you receive your order. Now we offer free shipping worldwide for orders above $99.

Now we offer free shipping worldwide for orders above $99. for orders below $99. the shipping cost is $30.

Once you place your order, our team swiftly prepares your items for shipping. This preparation time varies according to the product type or material. On averages, it takes 3 to 5 business days to prepare your order and 7 business days for shipping.
For handmade products, it may take up to 7 business days to prepare the handmade item and 7 days for shipping. Some antique products require investigation from three specialized committees and archaeologists from the Egyptian Ministry of Antiques before shipping to ensure that it is only a replica, not an original piece. Usually, this process takes up to 5 days, they will be shipped. Your patience is highly appreciated.

We ship From Egypt as all of the Pieces are genuinely handmade by Egyptian Hands imitating our Ancient Egyptian grandparents Techniques.

All sales on Ready-to- Order parcels are final and non-refundable. However, we accept returns and exchanges in case the item you have received arrives defective. In this case, you have to send back the item in a maximum of 14 days. As long as it remains in its original new condition, unworn, unaltered, and free of any damage by the customer. We guarantee a full refund upon receipt (excluding delivery charges) or exchange the item.

We ship via DHL and FedEx. Once your order has been shipped, we will send you a tracking number to follow the item’s route.

Fill the Contact Us form below and will support you happily to solve whatever issues you face.

Unfortunately, Discounted Pieces or on Sale Pieces are not returnable or exchangeable.

100% of our products are handmade with authentic Egyptian materials of the highest quality, all locally-sourced.

You can track your order using the tracking number sent by us to you via email through the shipping company website to see the progress of your order.

You can cancel or Change your order as long as the ordered pieces are not shipped yet. That is the only acceptable situation of cancelling or changing an order.

We follow a careful procedure to ensure that all orders are sent out on time and to the correct address. In the event that somethings goes astray, and you do not receive your order within the given timeframe, reach out to us immediately and we will work on resolving the issue and getting your order to you as soon as possible.

Simply contact us and we will update your order accordingly.

We are committed to make a great effort to ensure the protection of your personal data from being illegitimately accessed or used. Read more about your privacy and security through Privacy Policy Page.

Directly E-mail us and we will resend you another Discount Code with the same value. In case of forgetting, we will refund you with the value of the discount immediately.

Contact us at [email protected] and we will respond to you within 12 hours maximum.

We accept returns and exchanges in case the item you have received arrives defected. Items should be returned within maximum 14 days. As long as items remain in their original condition, unworn, unaltered and free of any additional damage by the customer, we guarantee a full refund upon receipt (excluding delivery charges) or exchange.

For every product, the approximate dimension and sizes are listed clearly. Choose the suitable option from the drop down menu if a product is offered in different sizes.

The pieces colors 99% meet same pictures color.

All of our pieces are handmade, thus, the measures might slightly vary.